Privacy Policy

1. Scope of This Privacy Policy

Dongguan Zeroset Creative Technology Co., Ltd. (“ZEROSET,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, share and protect information when you visit zerosetpowerbank.com, submit an inquiry or request for quotation, communicate with us, discuss an OEM/ODM project, send technical or commercial files, or otherwise interact with ZEROSET.

2. Information We Collect

Information you provide directly

When you submit an inquiry, request a quotation, contact us or discuss an OEM/ODM project, you may provide:

• Name, job title and company name
• Business email address and telephone, WhatsApp or WeChat number
• Country or region
• Product interests, estimated order quantity and target market
• Technical requirements, customization details and project timeline
• Drawings, logos, specifications, packaging files and other documents you choose to upload
• Information contained in emails, forms and other communications with us

Please only submit information and files that you are authorized to share.

Information collected automatically

When you use our website, certain technical information may be collected automatically, including IP address, browser and device type, operating system, referring page, pages viewed, approximate geographic location, cookie identifiers and website usage information. This information is generally used to operate, secure and improve the website.

3. How We Collect Information

We may collect information directly from you through website forms, email, telephone, WhatsApp, WeChat, exhibitions or business meetings; automatically through cookies, server logs and similar technologies; from publicly available professional or business sources; and from business partners, service providers or trade-related platforms where permitted by applicable law.

4. How We Use Your Information

We may also send relevant B2B product or company communications where permitted by law. We do not sell personal information.

5. Legal Bases for Processing

Where applicable data protection law requires a legal basis, processing may rely on consent, pre-contractual steps requested by you, contractual necessity, legitimate interests or legal obligations. Legitimate interests may include responding to business inquiries, developing business relationships, protecting the website, preventing abuse and improving services. Where processing is based on consent, you may withdraw consent at any time.

6. B2B Communications

ZEROSET operates as a business-to-business OEM/ODM power bank manufacturer. We may communicate with business representatives who contact us directly, submit an inquiry, provide details at an exhibition or business meeting, or publish professional contact information through a company website, trade platform or other public business source.

Where required, you may object to or unsubscribe from promotional communications by replying to the message or contacting us. We may still send non-promotional communications relating to active inquiries, quotations, samples, orders or contractual matters.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to enable essential website functions, remember visitor preferences, maintain website security, understand website usage, measure performance and improve content and user experience. Strictly necessary cookies may operate without consent where permitted by law. Analytics, advertising or other non-essential cookies will only be used with consent where required. You can manage preferences through the cookie banner or browser settings.

8. How We Share Information

We may share information only when reasonably necessary with website hosting and technical providers, email and form providers, cloud storage and business management providers, testing laboratories, certification partners, engineering partners, logistics and customs service providers, professional advisers, auditors, legal service providers, government authorities where disclosure is legally required, and affiliates, manufacturing teams or approved suppliers involved in fulfilling your project.

These parties may only receive information reasonably necessary for the relevant service. We do not permit service providers to use your information for unrelated purposes.

9. International Data Transfers

ZEROSET is located in China and works with international customers and service providers. Information may therefore be processed or stored in China or other countries where our service providers operate. Data protection laws may differ between jurisdictions. Where required by applicable law, we use reasonable contractual, organizational or technical safeguards for international transfers.

10. Data Retention

We retain personal information only for as long as reasonably necessary to respond to inquiries, evaluate or manage projects, maintain business relationships, fulfill contractual obligations, resolve disputes, maintain necessary business records and meet legal, accounting, customs or regulatory requirements. When information is no longer required, we may delete, anonymize or securely archive it.

11. Data Security

We use reasonable administrative, organizational and technical measures designed to protect personal information against unauthorized access, accidental loss, misuse, alteration, disclosure or destruction. However, no internet transmission, email communication or electronic storage method can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to personal information, correction of inaccurate information, deletion, restriction, objection, withdrawal of consent, data portability, opt-out from marketing communications or submission of a complaint to an applicable data protection authority.

To exercise a privacy right, contact us using the details below. We may need to verify your identity before completing a request.

13. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or external services. ZEROSET is not responsible for the privacy, security or content practices of those third parties. Review their privacy policies before providing personal information.

14. Children’s Privacy

Our website and services are intended for business users and are not directed at children. We do not knowingly collect personal information from children. Please contact us if you believe a child has provided personal information through our website.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, business practices or legal obligations change. The updated version will be published on this page and the “Last updated” date will be revised accordingly.

16. Contact ZEROSET About Privacy

Privacy FAQ