Privacy Policy

Last updated: July 22, 2026

Dongguan Zeroset Creative Technology Co., Ltd. (“ZEROSET,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect information when you visit zerosetpowerbank.com, submit an inquiry or request for quotation, communicate with us, or otherwise interact with ZEROSET.

1. Information We Collect

We may collect the following categories of information.

Information You Provide Directly

When you submit an inquiry, request a quotation, contact us or discuss an OEM/ODM project, you may provide:

Your name and job title
Company name
Business email address
Telephone, WhatsApp or WeChat number
Country or region
Product interests
Estimated order quantity
Technical requirements and customization details
Target market, project timeline or other inquiry information
Drawings, logos, specifications, packaging files or other documents you choose to upload
Information contained in emails or other communications with us

Please only submit files and information that you are authorized to share.

Information Collected Automatically

When you use our website, certain technical information may be collected automatically, including:

IP address
Browser and device type
Operating system
Referring website or page
Pages viewed and time spent on the website
Approximate geographic location
Cookie identifiers and website usage information

This information is generally used to operate, secure and improve the website.

2. How We Collect Information

We may collect information:

Directly from you through website forms, emails, telephone calls, WhatsApp, WeChat or other communications
Automatically through cookies, server logs and similar technologies
From publicly available professional or business sources
From business partners, service providers or trade-related platforms where permitted by applicable law

3. How We Use Your Information

We may use your information to:

Respond to inquiries and quotation requests
Understand your product and customization requirements
Evaluate OEM, ODM and private-mold development projects
Prepare product recommendations, quotations, samples or technical proposals
Communicate about production, testing, certification, packaging and delivery
Manage ongoing or potential business relationships
Provide customer service and after-sales support
Improve our website, products and services
Prevent fraud, spam, abuse or security incidents
Maintain internal business and transaction records
Comply with legal, regulatory, customs, accounting or contractual requirements
Send relevant B2B product or company communications where permitted by law

We do not sell personal information.

4. Legal Bases for Processing

Where applicable data protection laws require a legal basis, we may process personal information based on:

Consent, where you have given us permission
Pre-contractual steps, such as preparing a quotation or evaluating a project at your request
Contractual necessity, where processing is required to perform an agreement
Legitimate interests, including responding to business inquiries, developing business relationships, protecting our website and improving our services
Legal obligations, including accounting, customs, regulatory and compliance requirements

You may withdraw your consent at any time where processing is based on consent.

5. Business Communications

ZEROSET operates as a business-to-business OEM/ODM power bank manufacturer.

We may communicate with business representatives who:

Contact us directly
Submit an inquiry through our website
Provide their details at an exhibition or business meeting
Publish professional contact information through a company website, trade platform or other public business source

Where required, you may object to or unsubscribe from promotional communications at any time by replying to the message or contacting us using the details below.

We may still send non-promotional communications relating to active inquiries, quotations, samples, orders or contractual matters.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Enable essential website functions
Remember visitor preferences
Maintain website security
Understand how visitors use the website
Measure website performance
Improve page content and user experience

Strictly necessary cookies may operate without consent where permitted by law.

Analytics, advertising or other non-essential cookies will only be used with consent where required. You can manage your preferences through the cookie banner or your browser settings.

Disabling certain cookies may affect some website functions.

7. How We Share Information

We may share information only when reasonably necessary with:

Website hosting and technical service providers
Email, form and communication service providers
Cloud storage and business management providers
Testing laboratories, certification partners or engineering partners involved in your project
Logistics, freight forwarding and customs service providers
Professional advisers, auditors or legal service providers
Government authorities or regulators where disclosure is legally required
Affiliates, manufacturing teams or approved suppliers involved in fulfilling your project

These parties may only receive information necessary to provide the relevant service.

We do not permit service providers to use your information for unrelated purposes.

8. International Data Transfers

ZEROSET is located in China and works with international customers and service providers.

Your information may therefore be processed or stored in China or other countries where our service providers operate. Data protection laws in those countries may differ from those in your country.

Where required by applicable law, we will use reasonable contractual, organizational or technical safeguards for international transfers.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

Respond to your inquiry
Evaluate or manage a project
Maintain the business relationship
Fulfil contractual obligations
Resolve disputes
Maintain necessary business records
Meet legal, accounting, customs or regulatory requirements

When information is no longer required, we may delete, anonymize or securely archive it.

10. Data Security

We use reasonable administrative, organizational and technical measures designed to protect personal information against:

Unauthorized access
Accidental loss
Misuse
Alteration
Disclosure
Destruction

However, no internet transmission, email communication or electronic storage method can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict certain processing activities
Object to processing based on legitimate interests
Withdraw consent
Request data portability
Opt out of marketing communications
Submit a complaint to an applicable data protection authority

To exercise a privacy right, contact us using the information below. We may need to verify your identity before completing a request.

12. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or external services.

ZEROSET is not responsible for the privacy, security or content practices of those third parties. You should review their privacy policies before providing personal information.

13. Children’s Privacy

Our website and services are intended for business users and are not directed at children.

We do not knowingly collect personal information from children. Please contact us if you believe a child has provided personal information through our website.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, business practices or legal obligations change.

The updated version will be published on this page, and the “Last updated” date will be revised accordingly.

15. Contact Us

For questions, requests or concerns relating to this Privacy Policy or your personal information, please contact:

Dongguan Zeroset Creative Technology Co., Ltd.

Factory: Tangxia Town, Dongguan City, Guangdong Province, China
Email: sales@zerosetpowerbank.com
WhatsApp / WeChat: +86 13418560215
Website: zerosetpowerbank.com